Refund Request Form

cancellation and refund policy

If you feel like you are eligible for a refund, you can open a refund request.

Please keep in mind that we auto-refund payments if you cancel less than 48 hours after your previous payment and there is no need to open a dispute with us in that case.

When to open a refund request

You can open a dispute and expect a refund if any of these scenarios happen:

  • you haven’t heard from your mentor in about a week without prior notification
  • your mentor agrees to the refund for any other reason

Refunds can be warranted as part of more formal disputes and upon further review from our side if:

  • there has been major misconduct or breach of trust on the mentor side.
  • the mentor has broken the mentoring agreement or does not provide the agreed services
  • there has been any kind of harassment

Our refund policy does not include refunds in these cases:

  • you didn’t reach your own goals in time
  • the mentorship ended over a month ago
  • you don’t believe your progress has been good enough
  • you forgot about the mentorship for more than one month/payment
  • you realize that mentorship isn’t working out for you
  • there is no particular reason
  • the transaction happened more than 90 days ago

If your mentor cancels the mentorship, they’ll be asked to either give a partial refund, depending on the date of the last payment. They can also choose to refund the whole payment right away.